PUT YOUR BUSINESS IN SAFE HANDS WITH NSN
NSN has been at the cutting edge of internet telephony for more than a decade, quietly developing and delivering super reliable technologies, applications and features, including iPBX, our hosted telephony platform.
The iPBX platform has been created specifically as a complete business telephony service, ideal for organisations of all sizes, from sole traders to multi-site deployments.
The NSN Soft Applications
NSN Phone Buddy puts the power of the iPBX phone system on your desktop, laptop and smart devices.
Phone Buddy (The iPBX desktop application) shows screen
popups when new calls, voicemails and messages arrive
and can provide full Windows soft phone functionality to
make and take calls from your PC.
- Messages and alerts, with popups when they arrive
- Instant message and Presence
- Easy access to telephone directories with options
to call, email or chat
- Integration with Salesforce, Zoho and other
external CRM systems
On Windows PC’s and laptops the floating dashboard allows
you to keep Phone Buddy on screen, positioned where
you want it, update your presence status quickly, access
directories, view history, make calls and set up diverts.
Auto Attendant allows callers to be automatically transferred to an extension without the intervention of an operator or receptionist. You can create a library of recorded greetings and instructions, and up to 125 individual menus and sub-menus.
Time-based Routing enables businesses to configure individual phones and voicemail messages for different times of the day or week. The schedule will automatically route inbound calls in specific ways for particular periods, eg. lunchtimes, weekends or holidays.
The iPBX mobile softphone is available for android and iOS devices. The App allows you to use your smartphone as a company phone extension. This enables you to keep in touch with your colleagues and contacts, wherever you are.
Call Recording allows companies to record calls on all or specific company phones. For each phone number, you may choose to record all calls or a specified percentage of calls, and whether you want to record just external or both internal and external calls.
Call Queues hold incoming calls when there are no free operators available. With iPBX you can create up to 50 call queues and choose different music for different queues. The automatic reporting module generates two Call Queue reports, which can be viewed,
downloaded and / or printed.
The iPBX Portal
The iPBX portal allows users to oversee their account and set security levels. The customer portal allows end-users to set their corporate and individual system preferences.
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