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RMBC AI Receptionist

Help more enquiries
reach the next step.

Give routine questions, enquiry details and appointment requests a clearer route forward — with people involved when they’re needed.

Explore a demonstration Guidance from SHERPA

For UK SMEs · Routine enquiries · Human handover

Professional receptionist beside an RMBC sign

A useful starting point

Where could a little help make a difference?

Start with the enquiries your team already handles. You don’t need a complete plan before exploring the options.

Questions that come up every day.
Details your team needs before following up.
Appointments that involve repeated back-and-forth.

Explore the three capabilities

SHERPA, RMBC’s personal advisor character

A little guidance?

Explore your options with SHERPA.

SHERPA is RMBC’s website advisor, separate from the AI Receptionist service.

Use this guidance area to discuss what your business needs and prepare the next conversation with RMBC.

Help me choose with SHERPA

Prefer a person? Contact the RMBC team

01 / Everyday enquiries

Three practical ways to help.

Built around Gamma’s published AI Concierge capabilities.

FAQ Agent

Answer common questions

Uses relevant business information to respond to routine questions.

A starting point: opening hours and service information.

Information Capture Agent

Gather enquiry details

Asks guided questions and captures responses for your team to review.

A starting point: what the customer needs help with.

Booking Agent

Support appointment booking

Helps check availability, schedule appointments and confirm bookings.

Your booking systems and setup need checking first.

02 / How we would start

Begin with one useful customer journey.

Identify the gap

Discuss the questions, busy periods or missed enquiries that create work for your team.
Check the fit

Review the information, booking requirements and handover route before agreeing a setup.
Review a demonstration

Explore a relevant example and agree what needs testing before deciding whether to proceed.

03 / Is it right for you?

Start with the work your team repeats.

Appointment-led businesses

Do availability questions and appointment requests take up too much of the working day?

Trades and service teams

Do enquiries arrive while you’re on a job or away from the office?

Professional services

Would a clearer first enquiry make it easier for the right person to follow up?

Illustrative starting points for a discussion, subject to suitability and setup.

04 / A clearer working day

Give your team time for the conversations that need them.

Handle repeat questions more consistently.
Make enquiry information easier to review.
Reduce back-and-forth around appointments.

Agree a baseline and review the results from your own customer journey.

People remain part of the journey

Routine help. A human next step.

Gamma describes support outside working hours and escalation of complex enquiries to people.

Agree the handover route, team availability and what happens when an enquiry needs follow-up.

Discuss your requirements

05 / Your next step

What would you like your receptionist to help with?

Start with a short conversation about your business and the enquiries you want to handle better.

For your demonstration discussion

Where do enquiries currently arrive?
Which questions come up most often?
When should a person take over?

Demonstration enquiry

06 / Your questions

Before you decide.

Can this replace our team?

The published service supports routine interactions and handover to people. Discuss the enquiries that must stay with your team.

Will it work with our booking or phone system?

Your specific systems, access requirements and available connections need checking before RMBC can agree what will work.

What information will it use?

Agree the approved business information and questions first. Data handling, access and retention need review before customer information is used.

How much does it cost?

Ask RMBC to confirm the scope, charges and terms for your requirements.

Can I try it on this page?

Contact RMBC to arrange a demonstration. SHERPA can help you explore your requirements.

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Help more enquiries reach the next step.